Our commitment to you
What information is collected and how do we use it?
Types of Information Collected
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.
We may collect the following types of information (which may or may not be personal information):
Information you provide to us or upload (including your contact details): we may collect any and all personal information you provide to us, like your name, mobile phone number, email address, delivery address, order, invoicing details, information in relation to creating an account and participating in the XP-Pen Forum or other XP-Pen platforms, phone numbers you insert into your contacts or to send a message, feedback, and any other information you provide us.
Information specific to you that may be assigned by us: we may collect and use information.
Location information (only for specific services/functionalities): various types of information on your location. For example, country code, city code, mobile network code, cell identity, longitude and latitude information, language settings.
Log information: information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, temporary message history, standard system logs.
Other information: environmental characteristics value (ECV) (i.e. value generated from XP-Pen Account ID, phone device ID, connected wi-fi ID and location value)
How the personal information is used & How the personal information is used under GDPR.
We may use your personal information for the following purposes:
Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites
Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.
Conducting marketing related activities, such as providing marketing and promotional materials and updates. For more information on marketing and promotional activities, please refer to the Direct Marketing section below.
Allowing you to post comments in public forums.
Conducting promotional activities, such as sweepstakes and Facebook events.
Analysing and developing statistical information on use of our products and services to better improve our products and services.
Storing and maintaining information about you for our business operations or legal obligations
Here are more details on how we use your information (which may include personal information)
Setting up your XP-Pen Account. Personal information collected when creating a XP-Pen Account on our web sites or through our mobile devices is used for creating the personal XP-Pen Account and profile page for the user.
Processing your purchase orders. Information relating to e-commerce orders may be used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number is used to cross check the order with the delivery partner as well as the actual delivery of the parcel. The receipt details, including name, address, phone number and postal code are for delivery purposes. The email address is used to send parcel tracking information to the user. The list of purchased item(s) is used for printing the invoice and allowing users to see what is in the parcel.
Allowing you to participate in XP-Pen Forum. Personal information in relation to the XP-Pen Forum or other XP-Pen Internet platforms may be used for profile page display, interaction with other users, participating in the forum.
Collecting user feedback. The feedback you choose to provide is valuable in helping XP-Pen make improvements to our services. In order to follow up on the feedback you have chosen to provide, XP-Pen may correspond with you using the personal information that you have provided and keep records.
Sending notices. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
We may use your name, phone number, and email address, XP-Pen Account ID to provide marketing materials to you relating to goods and services of XP-Pen companies and our business partners which offer network, mobile applications and cloud products and services. To provide better user experience, we may recommend above-mentioned products, services and activities based on information about your purchase history, website browsing history, birthday, age, gender, and location. We will only to use your personal data after we have obtained your consent or indication of no objection in accordance with local data protection laws, which may require separate explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each communication. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.
Cookies and Other Technologies (only when browsing www.storexppen.ph)
What information is collected and how do we use them? Technologies such as cookies, tags, and scripts are used by XP-Pen and our Third Party Service Providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Log Files: As true of most websites, we gather certain information and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we gather about you.
Advertising: We partner with our Third Party Service Providers to either display advertising on our website or to manage our advertising on other sites. Our Third Party Service Provider may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. .
Who do we share your information with?
We do not sell any personal information to third parties.
We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.
Disclosure may be made to Third Party Service Providers and affiliated companies listed in this section below. In each case described in this sectinformation can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information and retention is no longer necessary for legal, resolve disputes, enforce our agreements or other business purposes.
Accessing other Features on your Device
You have control over your information!
XP-Pen recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways XP-Pen makes available for you to choose to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:
Toggle on/off for the User Experience Program and Location Access functions
Log in and out of the XP-Pen Account
Toggle on/off for other services and functionalities which deal with sensitive or personal information
If you have previously agreed to us using your personal information for the above mentioned purposes, you may change your mind at any time by writing or emailing us at firstname.lastname@example.org.
Access, Updating or Correcting Your Personal Information
You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any time frame set out under your applicable data protection laws.
We normally provide such services for free but reserve the right to charge a reasonable fee for your data access request.
If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: email@example.com.
We consider it the responsibility of parents to monitor their children’s use of our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
XP-Pen does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided XP-Pen with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable XP-Pen services.
Order of Precedence
Do I have to agree to any third party terms and conditions?
Here are third party terms and privacy policies that apply when you use these specific products:
Social Media (Features) and Widgets
Depending on your jurisdiction, you may be able to log in to our website using sign-on services such as Facebook Connect or an Open ID provider. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and email address) with us, and to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.
To make a claim under this Privacy, contact XP-Pen at:
EMAIL: firstname.lastname@example.org /email@example.com
CALL CENTER: +8618320664319
* This contact information may change without notice. Please contact your authorized XP-Pen retailer for updated contact information.