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Kebijakan Pengiriman

XP-Pen uses several methods for shipping product. We recommend certain delivery methods for different products, based on weight or size, to give our customers the most dependable and competitive pricing available. All orders ship from our Indonesian local warehouse warehouse.

All orders are subject to a two to three day processing period before shipping. XP-Pen uses the best carriers in the business, but we are unable to offer same-day shipping service or guarantee overnight or 2nd day delivery.

Currently we are only able to accept orders and shipments to Indonesia.

Shipment from Jawa Barat warehouse: 2-8 days delivery.  And it ship by J&T company.

(Note that weekends and holidays may delay shipping.)

How to Expedite Shipping Your Order

Avoid delivery delays by including your full address, including company name if applicable, suite number, apartment number, floor number, building number, etc., and a valid phone number.

We use a third-party address verification system, so please enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.

If your order is returned to XP-Pen as undeliverable from our shipping partners, you will need to place a new order. Please contact Customer Support to resolve your payment Email us at nierna@xp-pen.com

Save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors.

Order Processing by XP-Pen

Our warehouse processes orders Monday through Friday, excluding holidays.


Tax

You are responsible for any sales, use, duty, or other governmental taxes or fees due with respect to your purchase and use of merchandise. We will present any taxes that we are required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout.


Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.


About Free Shipping 

Free shipping area list:

1:JAWA BARAT 

2:DKI JAKARTA

3:BANTEN (KAB. TANGERANG / KOTA CILEGON / KOTA SERANG / KOTA TANGERANG / KOTA TANGERANG SELATAN / KAB. LEBAK / KAB. PANDEGLANG / KAB. SERANG

4:DIY (KOTA YOGYAKARTA / KAB. BANTUL / KAB. GUNUNGKIDUL / KAB. KULON PROGO)

5:JAWA TENGAH (KAB. TEGAL / KOTA TEGAL / KOTA SURAKARTA / KAB. BANYUMAS / KOTA MAGELANG / KOTA SEMARANG / KAB. BREBES / KAB. MAGELANG / KAB. PURBALINGGA / KOTA PEKALONGAN)

6:JAWA TIMUR (KAB. SIDOARJO / KOTA SURABAYA / KOTA KEDIRI / KOTA MADIUN / KOTA PROBOLINGGO)

7:LAMPUNG (KOTA BANDAR LAMPUNG)


Besides,other areas we will provide 10RMB /kg subsidy.

GRATIS ONGKIR

Kami menawarkan pengiriman gratis

PEMBAYARAN YANG AMAN

Informasi pembayaran Anda diproses dengan aman

DUKUNGAN TEKNOLOGI

service@xp-pen.com

GARANSI 18 BULAN

Garansi 18 bulan hanya untuk official ID-store

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(Indonesia Official Store)

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